Refund policy

Refund policy

We want you to be happy with your Rovelo order. If something isn't right, here's how we can help.

Returns. You can return unopened, sealed pouches within 30 days of delivery for a full refund of the product price. Because our gummies are a food supplement, we can't accept returns of pouches that have been opened or had their seal broken, unless they are faulty.

To start a return, email hello@shoprovelo.com with your order number. We'll reply with the return address and instructions. Please don't send items back without contacting us first. Return postage is paid by you, unless the return is because of our mistake.

Damaged, faulty or incorrect items. If your order arrives damaged, faulty or isn't what you ordered, email us within 14 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, including shipping, at no cost to you.

Refunds. Once we receive and check your return, we'll email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to show it.

UK and EU customers. You also have a legal right to cancel your order within 14 days of receiving it, for any reason, as long as the pouches are unopened and sealed. Nothing in this policy affects your statutory rights.

Contact. Questions about a return? Email hello@shoprovelo.com.