Shipping policy
Shipping Policy
Thank you for shopping with Rovelo. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Order processing
We ship from the United Kingdom. Orders are processed and dispatched within 1 business day. Orders placed after 12pm, at weekends or on bank holidays are processed the next business day. You’ll receive an email with tracking as soon as your order ships.
Shipping rates and delivery times
| Destination | Service | Estimated delivery after dispatch | Cost |
|---|---|---|---|
| United Kingdom | Standard | 2–4 business days | £4.99, free on orders over £50 |
| United Kingdom | Express | 1–2 business days | £6.99 |
| European Union | Standard international | 5–8 business days | £14.99 |
| International | Standard international | 5–12 business days | £23.99 |
Prices are shown at checkout in your local currency. Delivery times are estimates, not guarantees, and may be affected by carrier delays, customs or events outside our control.
Where we ship
- United Kingdom
- European Union: all 27 EU member countries
- International: United Kingdom, United States, Canada, Australia, New Zealand
Customs, duties and taxes
Orders shipped outside the UK may be charged import duties, VAT or other taxes by the destination country. Where these are calculated and collected at checkout, you won’t be asked to pay them again on delivery. If they aren’t collected at checkout, they are the customer’s responsibility and may be due before or on delivery. Customs checks can also add time to delivery.
Address accuracy
Please check your shipping address carefully at checkout. If you spot a mistake, email us straight away and we’ll try to correct it before dispatch. We can’t redirect parcels once they’ve shipped. If a parcel is returned to us because of an incorrect address, we’ll arrange to resend it, and the extra postage is paid by you.
Lost, damaged or delayed parcels
If your tracking hasn’t updated for 7 days, or your order hasn’t arrived within 21 days of dispatch, email us and we’ll help. If your order arrives damaged, see our Refund Policy.
Changes and cancellations
Need to change or cancel your order? Email us as soon as possible. We can usually make changes before your order ships, but not once it’s in transit.
Questions?
Email hello@shoprovelo.com.